• Free Shipping

    On all U.S. orders

  • 30-Day Returns

    Hassle-free & easy

  • Customer Support

    Here to help, Mon–Fri

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Lovingly Curated | Pawfectly Yours | Pet Joy Delivered

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About Livie's Cove

At Livie’s Cove, we’re more than a pet store, we’re a heartfelt tribute to the love pets bring into our lives. Inspired by our beloved Shih Tzu, Livie, we offer thoughtfully curated, high-quality products designed to delight both pets and their humans. From cozy essentials to playful accessories, everything we carry is chosen with care, creativity, and affordability in mind.

Join us in continuing Livie’s legacy - one joyful tail wag at a time.

About Us

frequently asked questions

FAQs

Where do you ship?

We currently ship exclusively within the United States. Unfortunately, we do not ship to P.O. boxes, military bases, or diplomatic locations.

For detail information please refer our Shipping Policy.

How much does shipping cost?

We offer free shipping on all orders within the United States, no minimum purchase required.

For detail information please refer our Shipping Policy.

How long will it take to receive my order?

Orders are processed within 1–2 business days. After processing, delivery typically takes 5–7 business days. During peak seasons, shipping times may vary slightly.

For detail information please refer our Shipping Policy.

How do I track my order?

Once your order ships, you will receive an email with youar tracking information. You can also track your order through this link: Track Your Order

What is your return policy?

We offer a 30-day return window. If you are not completely satisfied, you may return unused, undamaged items in their original packaging. Returns are free for defective or incorrect items. For change-of-mind returns, the customer is responsible for return shipping.

For detail information please refer our Return and Refund Policy.

Can I cancel or change my order after placing it?

You may cancel or modify your order before it is shipped. Once your order has been processed and shipped, our return policy will apply.

For detail information please refer our Return and Refund Policy.

Do you offer exchanges?

Exchanges are accepted.If you wish to exchange a product, please contact us. You may be required to return the original item before the replacement is shipped.

For detail information please refer our Return and Refund Policy.

How can I contact customer support?

We’re happy to help! You can reach us via email at support@liviescove.com or call us at +14157300847. Our support team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT-5), and we strive to respond within 24–48 business hours.

Our Contact Page